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Frequently Asked Questions
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Charter fee includes the services of the Captain, crew, fuel, exclusive use of the yacht during the charter period and its standard water toys.
Booking deposit of 50% must be paid immediately upon receiving of invoice.
Confirmation of booking can only take place when full payment is received.
1. Deposit 50% upon booking of yacht
2. Full payment must be received at least 7 days before sailing date.
Failure to comply with this requirement may result in unavailability of yacht and forfeiture of deposit.
Cancellation of reservation must be made in writing. A minimum administrative fee of RM200.00 will be imposed. If notice of the cancellation is received before the charter date the cancellation charges will apply according to the schedule below:-
7 days before cruise departure time – full refund
72hours before cruise departure time – 50% from charter price
24hours before cruise departure time – 100% non refundable
For wet weather, the captain holds the final decision as he is in charge of everyone’s safety. Customers are still required to proceed to the marina and wait for the captain’s final decision.
For light drizzle, the yacht will still sail out. For heavy rain, the captain will try to delay the sail out timing.
If it is not possible to delay, the charter will be rescheduled to another date of your choice (subject to availability). No refunds are allowed.
If there is any unsafe behaviour (e.g. excessive alcohol consumption) of the charter guests during the charter, which shall be at the sole discretion of the captain, there will be no cancellation refund. WA reserves the sole and exclusive right to recall the vessel upon the forecast or occurrence of severe weather. If charterer elects to prematurely end the charter, the charter is deemed cancelled and there will be strictly no refund. Once the yacht has departed the Marina, the charter is considered to have been fulfilled and no cancellations or refunds are provided.
No, the yacht will be sailing in Malaysia waters. It is required only if you are travelling to other countries such as Indonesia or Singapore.
Yes, each yacht have their own individual large ice box which can contain around 40kg of ice.
The yachts have life vests for all its guests. You can request for a life vest if you wish to take a dip in the sea.
Self-Catering charge of RM1,000 applicable for charterer who arrange own catering. The charge covers loading, unloading, stashing drinks & provisions, cleaning & washing.
The yacht have its sound system on board and there will be a ear phone jack for you to plug in your phone to play your own music.
Pets such as dog/ cats are strictly not allowed on board.
Yes, a child or even an infant is considered as a pax, and will be charged accordingly.
