Table of Contents
Local Leisure Charters
General Guidelines
1.
Are food and drinks included?
Complimentary soft drinks (Lemonade Sprite) and RO water are provided on all charters.
You’re welcome to bring your own beverages, including alcohol. Our yachts are equipped with a 168-can igloo and freezer to keep your drinks chilled.
Food is not included unless specified. However, you’re welcome to bring your own meals or explore our curated catering menus available as add-ons. Our onboard galley includes a refrigerator, stove, oven, air-fryer and microwave are only available for the use of overnight.
2.
Are there corkage fees for bringing our own food and drinks?
No, we encourage guests to bring their favourite food and drinks without any additional charges.
3.
Can I bring my pets on board?
Unfortunately, pets such as dog/ cats are strictly not allowed on board.
4.
Are your yachts wheelchair accessible?
Unfortunately, our yachts are not wheelchair accessible.
5.
Can I smoke on board?
For safety reasons, smoking is restricted to the designated area at the stern. Please dispose of cigarette butts responsibly.
6.
Can I play my own music on board?
Absolutely! Our yachts are equipped with portable Bluetooth speakers for you to connect your devices. Or you may hire a live band for that!
7.
Can I shower on board?
Yes, we provide a cabin toilet with shower facilities. However, we kindly ask guests to conserve water, as our storage capacity is limited to 1,700 litres.
8.
What if it rains?
Our captain will assess the weather 1.5 hours before departure. Light rain won’t affect the charter, but heavy rain or thunderstorms may require delay or postponement (subject to availability), but do note that no refunds will be provided. Once the yacht has set off from the marina, no changes can be made.
9.
Can I customize the itinerary?
Certainly! Let us know your preferred destinations, and we’ll accommodate your request based on time and regulations.
10.
Do I need to tip the crew?
While not mandatory, gratuities are greatly appreciated if our team exceeds your expectations. Your generosity motivates us to deliver exceptional service. Feel free to pass it to them directly.
Booking & Payment for Local Leisure Charter
1.
How do I book if I’m unsure of the guest count?
Provide an estimated number of guests during booking. Final numbers can be confirmed closer to the charter date. Additional guests are allowed if payment is made in advance. Also, should any guests be unable to make it, no refund will be provided. They may, however, invite someone else in their place.
2.
Is a child/baby considered a passenger?
Yes, every individual, regardless of age, is counted as a passenger.
3.
How far in advance should I book?
To avoid disappointment, we recommend that you book your yacht charter as far in advance as possible, especially if you are considering weekends. Please note that bookings are made on first come first serve basis, and a booking is only confirmed upon receipt of a RM500 deposit.
4.
Are there extra charges for Public Holidays?
No additional charges apply, but Public Holidays and their eves are priced at weekend rates.
5.
What are the payment options?
Payments can be made via:
- Direct Bank transfer to Affin Bank – Current Account 100480078293 (Wing Ark Consultant).
- Booking and payment through our website via Payex supporting FPX, Debit & Credit Cards, eWallet.
We are working on providing other modes of payment, and we apologize for any inconvenience caused in the meantime. We thank you for your patience.
6.
Can I reschedule my charter?
Rescheduling is allowed with at least 1 month’s notice, subject to availability. Otherwise, the booking will be considered cancelled.
7.
What is the cancellation policy?
Cancellations made with at least 1 month’s notice will receive a full refund minus the RM500 deposit. Cancellations within 1 month are non-refundable, as we would have begun our preparation for the charter.
Packing List For Local Leisure Charter
1.
What should I bring for a day charter?
For Day Yacht Charters, pack like you are going for a 1-day beach getaway! There will definitely be sun, sand and sea, so be well prepared with the following essential attire items:
Attire for the best photos at the sea:
- Footwear: Sandals only (you’ll be barefoot on board).
- Men: Plain white tops with light-colored Bermuda pants. Let’s avoid T-shirts with big logos.
- Ladies: Shorts for docking, then feel free to change into white blouses, dresses, or anything in soft pastel tones.
Essentials include:
- Sunscreen
- Swimsuit
- Towel
- Change of clothes, dress
- Sunglasses
- Camera
- Food & drinks
Optional items:
- Hat/Cap
- Waterproof bag
- Toiletries
- Entertainment (books, cards, etc.)
2.
Do I need to bring utensil, plates and wine glasses or ice?
you can keep your fragile glasses at home. We have a freezer and refrigerator for use, however additional ice for mixing should be brought by guests.
3.
Do I need my passport for day charters?
No, passports are only required for overseas charters.
Sailing Holidays & Overseas Charters
General Guidelines
1.
Will there be a captain/skipper and crew on board?
Yes, for every overseas yacht charter, a licensed skipper and at least one crew member will be on board to ensure a smooth-sailing journey and an enjoyable adventure for you and your guests.
2.
How many cabins are available on the yacht?
Lady Lillian features 4 cabins. Each cabin is equipped with a queen-sized bed and a private washroom, allowing each yacht to comfortably accommodate up to 12 guests.
3.
Can I bring more than six guests?
Unfortunately, our yachts are designed to comfortably sleep a maximum of 12 guests. While additional guests may be willing to sleep on deck, we do not recommend this due to the possibility of rain during the night and the risk of overcrowding, which may compromise comfort and safety.
4.
Are meals and drinks included in the charter?
Yes, simple meals, snacks, soft drinks, and bottled water are included in the charter. Our crew prepares nutritious and wholesome local, home-cooked fare. If you have any special dietary requirements or requests, please inform us in advance so we can accommodate your needs.
For those seeking a more premium dining experience, we offer the option to add an Executive Chef on board. You may also customize your own menu. The cost will depend on your specific requirements, and a detailed quote will be provided after discussion.
5.
Can we prepare our own meals on board?
Yes, you are welcome to prepare your own meals if you prefer. However, please note that this will not reduce the cost of the charter.
6.
Can we bring our own alcohol, and are there corkage fees?
Alcohol is not included in the charter package. You are welcome to bring your own alcohol, and we do not charge any corkage fees. Alternatively, for your convenience, we offer curated Alcohol Packages that you may consider.
7.
Can I bring my pets on board for sailing holidays?
We regret to inform you that pets are not allowed on board for sailing holidays.
8.
Is your yacht wheelchair accessible?
Unfortunately, our yachts are not wheelchair accessible.
9.
Can I choose a destination not listed on your website or plan my own itinerary?
Absolutely! We welcome the opportunity to explore new destinations with you. However, as your safety is our top priority, we will need to discuss the itinerary and expectations in detail before proceeding with the charter. Please note that venturing to unfamiliar destinations may involve additional risks, such as time spent locating safe anchoring spots and navigating local regulations.
We highly recommend our listed destinations, as they have been carefully curated based on our firsthand experience. These itineraries include the best islands to visit, snorkeling and diving spots, and local contacts to ensure a seamless and enjoyable experience for you and your guests.
10.
Do I need to tip the crew?
While tipping is not mandatory, it is always appreciated if you feel our team has exceeded your expectations. Our crew works tirelessly to ensure a safe, smooth, and memorable experience for all guests on board. Any token of appreciation will go a long way in affirming their efforts and encouraging them to continue delivering exceptional service.
Booking & Payment for Sailing Holidays & Overseas Charters
1.
How far in advance should I make a booking?
To avoid disappointment, we recommend booking as early as possible, especially if your desired dates fall on weekends. Please note that bookings are confirmed on a first-come, first-served basis and require a 50% deposit at the time of booking. The remaining balance is due at least one month prior to departure.
2.
How should I submit my booking request?
You may submit your request through our “Book Now” page or by emailing us at support@wingark.com with your preferred date and itinerary. Our team will follow up with you promptly. Please remember that bookings are confirmed only upon receipt of a 50% deposit.
3.
What are the payment options?
Payments can be made via:
- Direct Bank transfer to Affin Bank – Current Account 100480078293 (Wing Ark Consultant).
- Booking and payment through our website via Payex supporting FPX, Debit & Credit Cards, eWallet.
We are working on providing other modes of payment, and we apologize for any inconvenience caused in the meantime. We thank you for your patience.
4.
Are there any charges if I cancel my booking?
For cancellations made with at least three months’ notice, a full refund will be provided.
For cancellations made with at least one month’s notice, 50% of the charter cost will be refunded. This is because we would have declined other booking requests for the same dates.
For cancellations made with less than one month’s notice, no refund will be provided, as we would have already begun preparations for your charter.
5.
Can I reschedule my booking?
Rescheduling is permitted with at least one month’s notice, subject to availability. If rescheduling is not possible, the booking will be considered cancelled.
Staying On Board
1.
What happens if we encounter a thunderstorm during the trip?
There is no need to worry. Our experienced skipper will assess the situation and determine the best course of action. Depending on the conditions, we may either sail through the storm (if it is safe to do so) or find a secure anchoring spot to wait until the storm passes.
2.
How is the water supply managed on board?
Our yachts are equipped with a water tank that holds up to 1700 litres of freshwater. However, we practice water conservation as much as possible, as resources at sea are limited. We kindly ask for your cooperation in minimizing water usage during showers, dishwashing, and laundry.
3.
What about electricity on board?
Lady Lillian is powered by 14 pieces of solar panels, generating power enough for week usage. For charging small devices such as phones, tablets, and cameras, we provide 12V USB ports. For 240V charging (e.g., laptops), in any emergency case, we will have the generator as backup.
4.
Is air-conditioning available on board?
Air-conditioning is available. During sailing, the sea breeze provides a refreshing and natural cooling effect, and we encourage guests to enjoy the open deck as well.
5.
Is Wi-Fi available on board?
No, Wi-Fi is not available on board. We believe that sailing holidays are an opportunity to disconnect from digital devices and reconnect with nature, yourself, and your fellow travellers. Embrace the simplicity and beauty of the sea!
6.
What if we need to contact someone in an emergency?
Rest assured, we have a satellite phone on board for emergency use. Please note that usage of the satellite phone incurs a cost and is strictly reserved for urgent situations.
Packing List
1.
What should I pack for a sailing holiday?
Life at sea is simple and uncomplicated, so we recommend packing light and casual. Below is a list of essentials to bring:
- Travel Documents:
- Passport (must be valid for at least six months).
- Relevant visas, if required.
- Clothing:
- Sufficient clothes and undergarments (island attire such as t-shirts, singlets, shorts, and bermudas).
- Include 2–3 presentable outfits (e.g., polo tees and bermudas) for visiting villages where locals may have specific cultural norms.
- Swimwear.
- Waterproof jacket.
- Footwear:
- Flip-flops.
- Wet shoes (if you have them).
- Accessories:
- Cap or hat.
- Sunglasses.
- Sunscreen.
- Personal Items:
- Bath towels.
- Toiletries.
- Water bottle.
- Camera.
- Waterproof bag (to protect valuables when visiting islands).
- Any special prescribed medication.
- Snorkeling Gear:
- Snorkeling mask and fins (if you have your own; otherwise, we provide spares).
- Entertainment:
- Books, games, or other forms of entertainment for long sailing hours.
- Snacks and Drinks:
- Feel free to bring any additional snacks or drinks you’d like to enjoy during the trip.
2.
How is the water supply managed on board?
Our yachts are equipped with a water tank that holds up to 1700 litres of freshwater. However, we practice water conservation as much as possible, as resources at sea are limited. We kindly ask for your cooperation in minimizing water usage during showers, dishwashing, and laundry.
Getting Here
1.
Where are you located?
Our yachts are docked at Straits Quay Marina, Tanjung Tokong Penang.
2.
How do I get to Straits Quay Marina Access Gate?
Drop by Straits Residence main lobby, and proceed to Chorus by The Sea Restaurant.
3.
Is parking available?
- Yes, visitor parking is available at RM1/hour, no maximum day rate.
- Or you may park at Lotus Tanjung Tokong, free of charge, but requires some walking distance over to Straits Quay Marina.
Additional Tips
1.
What if I experience motion sickness?
Motion sickness can be a concern for some guests, but there’s no need to worry. We have several recommendations to help you manage and minimize discomfort during your sailing experience.
Preventive Measures:
- Seasick Medication: Consider bringing seasick pills, which are widely available at pharmacies such as Guardian or Watsons. Please note that some medications may cause drowsiness.
- Sea Bands: These elastic wristbands use acupressure to alleviate nausea and are a non-invasive option for managing motion sickness.
- Ginger-Based Remedies: Ginger tea, ginger ale, or ginger capsules are natural alternatives that can help soothe nausea.
2.
Onboard Support
We do not provide any seasick pills on board, as it’s subject to all guests health conditions.
3.
Tips While On Board
To further minimize the risk of motion sickness, we recommend the following:
- Stay on Deck: The fresh air and breeze can significantly help. Avoid spending prolonged periods indoors (in cabins or the saloon).
- Limit Screen Time: Avoid reading or staring at phones, tablets, or other devices for extended periods, as this can exacerbate symptoms.
- Avoid Certain Foods and Drinks: Steer clear of alcohol, heavy meals, and greasy or spicy foods before and during the trip.
- Stay Active: Once the yacht is safely anchored, take a refreshing swim or a walk along the beach. These activities can help alleviate symptoms.
4.
If Symptoms Persist
In the unlikely event that you still feel unwell, we recommend the following:
- Use a provided plastic bag if needed, then sip some warm water afterward. This often helps you feel better almost instantly.
5.
Build Your Sea Legs
Many guests find that their bodies gradually adapt to the motion of the sea over time. Joining us for more sailing trips can help you build tolerance and enjoy future adventures even more.
Wing Ark is dedicated to crafting unforgettable yachting experiences. Let us know how we can make your journey extraordinary!
